Paid Internship in Field Reception/Reservations - Rennes, France

Job Description

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Company Overview

Join a prestigious and well-established company, recognized globally for excellence in the hospitality industry. Located in the heart of Rennes, this company prides itself on delivering top-notch service and creating memorable experiences for guests. With a commitment to innovation and sustainability, the company fosters a dynamic work environment that values teamwork and personal growth.

Internship Position: Reception / Reservations Intern

As a Reception / Reservations Intern, you will play a pivotal role in supporting our front desk operations and reservation management activities. Your responsibilities will include:

• Welcoming guests upon arrival and providing a friendly, professional check-in experience.
• Managing phone inquiries and emails, handling reservation requests with precision and efficiency.
• Assisting with room assignments and special requests to ensure guest satisfaction.
• Updating and maintaining the reservation system, ensuring accurate data entry.
• Coordinating with housekeeping and other departments to ensure seamless service delivery.
• Facilitating guest check-outs and processing payments, while addressing any concerns.
• Promoting hotel services and amenities, providing guests with information about local attractions.

Job and Personal Requirements

To succeed in this role, candidates should possess the following qualifications:

• Currently pursuing or holding a degree in Hospitality Management or a related field.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Fluency in French and English; additional languages are a plus.
• Proficiency in basic computer applications and reservation software.
• A positive attitude, strong work ethic, and the ability to work in a team-oriented environment.
• Flexibility to work varying shifts, including weekends and holidays.

About Rennes

Rennes, the vibrant capital of Brittany, France, is known for its rich history, beautiful architecture, and lively cultural scene. The city seamlessly blends modernity with tradition, offering a delightful mix of cafés, boutiques, and historic sites. Rennes is also home to one of France's largest student populations, adding to its dynamic atmosphere. With excellent public transport links and numerous parks, Rennes is a great place for both work and leisure.

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