Paid Customer Service Internship in Plovdiv, Bulgaria

Job Description

Internship Opportunity - Customer Service, Plovdiv, Bulgaria

One of the leading companies in the business sector is excited to announce a rewarding internship opportunity in our Customer Service department in the charming city of Plovdiv, the second largest city in Bulgaria. Our multinational company is globally renowned for its innovative approaches and excellent customer service strategies. Grounded in our three core values of integrity, innovation, and inclusivity, we offer internships that provide comprehensive professional development and abundant learning opportunities.

Job Description:

The customer service intern will be a vital member of our team, conducting themselves with professionalism and a customer-first attitude. Key tasks will include:

- Receiving and managing customer inquiries through emails, calls, and face-to-face interaction.
- Assisting clients in understanding our products and services.
- Discovering client needs and providing appropriate solutions.
- Participating in customer service-related projects and initiatives.
- Contributing to the development of client retention strategies.
- Documenting and reporting on customer feedback for analysis and improvements.

Job Requirements:

The ideal candidate should:

- Be pursuing a Bachelor's degree or equivalent in Business Administration or related field.
- Possess excellent problem-solving skills and a friendly attitude.
- Have superb written and oral communication skills.
- Display proficient computer skills including MS Office Suite and CRM.
- Demonstrate team-playing capabilities.
- Be fluent in both English and Bulgarian. Knowledge of other languages is a plus.

About Plovdiv:

Plovdiv, Bulgaria's second-largest city, offers a vibrant cultural scene, rich history, and friendly locals. Plovdiv's city center is a hub of history and art, offering countless opportunities to explore ancient ruins, trendy art galleries, and buzzing coffee shops. The city is known for its sunny climate, lively festivals, and is listed as a UNESCO World Heritage Site. Interns not only gain professional experience but also get to immerse in the city's rich culture and vibrant lifestyle.