Paid Reception Internship in Granada, Spain

Descrição do trabalho

Our collaborator is a modern and dynamic company renting fancy apartments in the city center of Granada, one of the most famous destinations for Erasmus students and an amazing city to live in! Their team consists of customer-oriented professionals placing high importance to customer satisfaction! 

You will have specific learning objectives that will guide you in gaining an invaluable practical experience!    Tasks: - Assist with the preparation of Breakfast during the morning. - Tidying breakfast area. - Checking guests in and out. - Handle face-to-face inquiries from customers. - Answering all of the calls promptly in a courteous and efficient manner. - Basic concierge assistance. - Planning and organizing group arrivals. - Day to day processing and input of group reservations while following hotel reservations policy. - Maintaining a positive selling approach to maximize yield in both occupancy and rates. - Liaising with other departments to prepare for group arrivals. - Assisting the Front office with closing accounts.   Requirements: - Fluent in English and at least A2 Spanish. - Polish is a plus. - Open to work in different shifts Morning - Afternoon - Night, depending on the candidate.
- Minimum 4 months.   Conditions: - The internship is paid 100€ a month, share accommodation (in a mix gender room) and breakfast. - The internet is also provided as well as living expenses as water, electricity, etc.