Paid Internship Opportunity in Customer Service in Funchal, Portugal

Descrição do trabalho

Company Description

Our Company is a multinational leader in the industry, renowned for delivering premium quality services to our esteemed client base. With a strong global footprint, we boast years of sustained growth and customer satisfaction. Our dynamic and inclusive culture encourages creativity and team collaboration. We constantly strive to vest in our team, carving a clear path for exposure, growth, and career progression. Join our progressive and driven team in the beautiful city of Funchal, Portugal.

Location

Funchal - the capital of Madeira, Portugal, is a city brimming with history, culture, and exotic landscapes. Spend your time exploring local markets, browsing botanical gardens or taking leisurely coastal walks on sandy beaches. This sunny island has a calm and relaxing atmosphere, perfect to balance both work and pleasure.

Job description

We are offering an Internship position in our Customer Service department. As an Intern, you will be responsible for supporting our team in delivering an exceptional customer service experience. This includes but is not limited to handling customer inquiries, solving customer issues, record keeping, and developing customer service protocols. You will have the opportunity to work in a multicultural setting, enhancing your communication skills and gaining valuable insights into our organizational structure and customer service processes.

Tasks

• Assist with customer inquiries over phone, email, and social media platforms.
• Document customer interactions and maintain a strong customer database.
• Assist in devising and implementing customer service protocols and procedures.
• Collaborate on projects aimed at customer retention and satisfaction.
• Perform other duties as assigned by the manager.

Job Requirements

The ideal candidate must be a university student or a fresh graduate with excellent communication and interpersonal skills. Previous experience in any customer service roles is an added advantage. Fluency in English, both written and verbal, is essential. Proficiency in other languages will be highly regarded.

Personal Requirements

• Excellent communication and customer management skills.
• Self-starter with the ability to multitask.
• Resilient with a positive attitude.
• Strong problem-solving skills and attention to detail.
• Understanding or willingness to learn about industry practices and customer service techniques.

Embrace this invaluable opportunity to boost your career with rich experiences and professional exposure.