Paid Internship: Field Reception / Reservations in Pisa, Italy

Descrição do trabalho

Internship Opportunity: Reception / Reservations

Join our prestigious hospitality company located in the enchanting city of Pisa, Italy. With a commitment to excellence, we pride ourselves on providing exceptional guest experiences in our luxury accommodations. As an intern in our Reception / Reservations department, you will play a vital role in ensuring our guests receive impeccable service from the moment they arrive.

Tasks and Responsibilities

• Assist with managing reservations and maintaining accurate records in our booking system.
• Welcome guests upon arrival, providing them with all necessary information about their stay.
• Handle guest inquiries and complaints in a professional and timely manner.
• Coordinate with various departments to ensure guests' needs are met during their stay.
• Support the team in preparing for daily operations, including check-in/out procedures.
• Maintain a clean and organized work area, ensuring all materials are up-to-date.
• Participate in training sessions to enhance customer service skills and hospitality knowledge.

Job and Personal Requirements

• Current enrollment in a hospitality, tourism, or business management program.
• Strong communication skills in English; knowledge of Italian or other languages is a plus.
• Ability to multitask in a fast-paced environment.
• Attention to detail and a customer-oriented mindset.
• Proficient with Microsoft Office Suite and experience with booking software.
• Reliable, responsible, and capable of working flexible hours, including weekends.

About Pisa

Pisa, renowned for its iconic Leaning Tower, is a vibrant city steeped in history and culture. With beautiful piazzas, stunning architecture, and a lively student population, Pisa offers a blend of traditional Italian charm and modern amenities. From its rich culinary scene to picturesque views along the Arno River, the city is an inspiring backdrop for your internship experience.