Paid Internship Opportunity in Reception/Reservations in Durham, United Kingdom

Descripción del empleo

Reception/Reservations Internship Vacancy in Durham, United Kingdom

An esteemed organization in the heart of Durham, United Kingdom, is currently seeking an energetic, passionate, and service-oriented individual for an Internship opportunity in Reception/Reservations. This globally recognized company is a leader in its industry, committed to fostering an environment that is inclusive, collaborative, and innovative.

Job Description

As a Reception/Reservations Intern, you will play a vital role in our front-line operations, addressing and managing the various needs and expectations of our clients:

-Handling guest check-ins and check-outs professionally and efficiently.
-Maintaining accurate and updated information on room availability.
-Dealing with room bookings by phone, e-mail, or face-to-face.
-Managing and updating reservations system with an attention to detail.
-Listening to and resolving guest complaints in a manner satisfactory to both the guest and the company.
-Interacting with guests, providing them with information regarding facilities and services, and assisting them in every way possible to ensure their stay is enjoyable.

Requirements

Candidates must:

-be pursuing a degree/diploma in Hotel Management or relevant field.
-have excellent command of English, both oral and written.
-possess basic computer skills, especially in MS Office and reservations software.

Personal Requirements

Candidates should:

-be excellent communicators.
-have superb problem-solving capabilities.
-be able to work well in a team as well as independently.
-possess a customer-centric approach.

About city: Durham, United Kingdom

Durham is a wonderfully historic city, known for its breathtaking architecture such as Durham Cathedral, Durham Castle, and the Durham University campus buildings. An area rich in cultural diversity and historical significance, Durham is a vibrant city that offers a wealth of opportunities for learning, exploration, and personal growth. With a welcoming community, an array of eateries, and diverse entertainment options, Durham serves as an ideal location for this program.