Paid Customer Service Internship in Birmingham, United Kingdom

Descripción del empleo

Customer Service Internship Opportunity in Birmingham, United Kingdom

A prestigious, international company located in the heart of Birmingham in the United Kingdom, is providing a golden opportunity for a Customer Service Intern. Known for its vibrant industry and deep-seated history in the trade and manufacturing sector, our company has a global reach and influential presence in markets across the world. We offer a competitive environment with a diverse and inclusive corporate culture that fosters innovation and professional growth.

Tasks and Duties

The selected intern will be expected to:

- Engage directly with customers via various channels such as phone, email, and social media to provide appropriate information on products and services.
- Handle and resolve customer complaints or queries in a timely and accurate manner.
- Support customer service initiatives and campaigns.
- Monitor, track and report feedback to improve customer service delivery.
- Assist in analyzing customer service data to identify trends, needs and challenges to recommend appropriate strategies.

Qualifications and Personal Requirements

To be an ideal candidate for this position, you should:

- Be pursuing a degree in business administration, marketing, or related field.
- Possess excellent communication skills both written and verbal.
- Have strong interpersonal and problem-solving skills.
- Display a customer-service oriented mindset with high attention to detail.
- Have the ability to work independently as well as part of a team.
- Possess strong organizational skills and the ability to manage time effectively.

About Birmingham

Birmingham is the second-largest city in the UK, known for its rich history, cultural diversity, and dynamic economy. The city is home to a number of international events, offers vast shopping venues, intriguing museums, and outdoor amenities. It enjoys a strategic location in the heart of the country, making it a desirable place for businesses and interns alike to have a fruitful and enriching experience.