Paid Internship in Customer Service - Aachen, Germany

Descripción del empleo

Company Description

We are a leading global company specializing in customer service solutions, renowned for our innovative approaches and commitment to excellence. With a diverse workforce and a strong presence in multiple markets, we aim to create exceptional customer experiences and foster long-lasting relationships. Our office in Aachen, Germany, is a hub of collaboration and creativity, where every team member plays a pivotal role in our success.

Internship Position: Customer Service Intern

Tasks Description

• Assist the customer service team in responding to inquiries via phone, email, and live chat, ensuring prompt and courteous service.
• Support in the resolution of customer complaints, analyzing issues and proposing effective solutions.
• Conduct follow-up communications to ensure customer satisfaction and retention.
• Maintain accurate records of customer interactions and transactions using our CRM software.
• Help in the development and improvement of customer service processes by gathering feedback and analyzing performance metrics.
• Participate in team meetings and contribute ideas to enhance service quality and team dynamics.
• Work closely with other departments to ensure a cohesive approach to customer satisfaction across the organization.

Job Requirements

• Currently enrolled in a relevant degree program (e.g., Business Administration, Communications, or related field).
• Strong verbal and written communication skills in German and English; additional languages are a plus.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.

Personal Requirements

• Outgoing personality with strong interpersonal skills.
• Enthusiastic, motivated, and eager to learn.
• Attention to detail and a proactive approach to tasks.
• Flexibility to adapt to a dynamic work environment.

About Aachen

Aachen is a vibrant city located in western Germany, bordering Belgium and the Netherlands. Known for its rich history and stunning architecture, including the famous Aachen Cathedral, a UNESCO World Heritage site, the city boasts a lively cultural scene with numerous museums, theaters, and parks. With a strong student population and a reputation for innovation, Aachen offers a unique blend of tradition and modernity, making it an ideal place for personal and professional growth.