Reception and customer care hostel assistant

Descrição do trabalho

Our colleague is a hostel based in Barcelona center, Spain. They are customer oriented being really important for them the customer care and the relation with the guests. Their staff is fun and close, making the stay of the customers as good as possible.

Reception / Customer relationship management

Tasks:

As a reception member of a hostel, you will have to get involved in many different tasks, whilst remaining positive and keeping a smile in your face when dealing with customers. We really believe that this will be a really good experience to get to know different hotel working areas.

Main tasks

- Checking guests in and out

- Basic concierge assistance

- Planning and organize group arrivals

- Assisting in cash advances, exchange money, check guest folios

- Commercial information to customers

- Day to day processing and input of group reservations while following hotel reservations policy

- Maintaining a positive selling approach to maximise yield in both occupancy and rates

- Liaising with other departments to prepare for group arrivals

- Assisting the Front office with closing of accounts

- Answering all calls promptly in a courteous and efficient manner

- Ensuring all reservations are accurately actioned within the same working day

- Assisting in the Front Office as required, especially with guests checking in and out

Requirements

- Fluent in English 

- Able to provide a training agreement

- Open to work in different shifts Morning

- Afternoon

- Night, depending on the candidate.

Benefits

The internship is offering Accommodation with the other staff and breakfast. Internet is also provided as well as living expenses as water, electricity, etc.