Paid Customer Service Internship Position in Porto, Portugal

Descrição do trabalho

Customer Service Internship Vacancy in Porto, Portugal

We are a globally recognized and highly acclaimed company, actively committed to providing superior services to our esteemed clientele. With a strong footprint in over 100 countries, we are pioneers in assorted sectors such as technology, finance, and customer services.

Situated in the coastal city of Porto, we sit at the heart of Portugal’s thriving economic engine. Porto, known for its stately bridges, port wine production, and historical Ribeira district, combines the beauty of tradition with buzzing innovation in an enticing blend. As an intern, you’ll not only experience the cultural vibrancy of this beautiful city but also enjoy being part of an exciting, fast-paced working environment.

Job Description

We are currently seeking dynamic and commitment-driven Customer Service Interns to join our team. The successful candidate will be responsible for maintaining and enhancing our reputation for excellent customer care by liaising effectively with customers, resolving complaints, queries and issues competently and expeditiously.

You will be expected to process orders, returns, provide product/services information, handle complaints in a calm, professional manner whilst ensuring each customer feels valued, satisfied, and appreciated. Additionally, you provide feedback on the efficiency of the customer service processes and contribute to team effort by accomplishing related results.

Job requirements

Prospective candidates must be at least in their penultimate year of study at a recognized institution, preferably in Business Administration, Communication, Marketing or related disciplines. Fluent English and Portuguese language skills, both verbal and written, are mandatory due to the international nature of our clientele. Proficiency in other foreign languages will be a valuable addition.

The ideal candidate should have strong communication and problem-solving skills, a high level of customer orientation, proficiency in handling customer complaints, and a flexible approach to work.

Personal requirements

We value team players who exhibit excellent communication skills, strong interpersonal relations, demonstrated multitasking abilities, and an unfaltering commitment to customer satisfaction. Successful candidates should demonstrate incredible patience, empathy, and consistently maintain a positive and professional attitude. The role also requires adaptability to different personality types of the customers and constant eagerness for learning and continuous development.

We look forward to welcoming you to our innovative and growth-oriented team in the vibrant city of Porto!