Paid Customer Service Internship in Porto, Portugal

Descrição do trabalho

Internship Opportunity: Customer Service Role in Porto, Portugal

Company Description

Our company is a multinational conglomerate reputed for providing innovative products, services and solutions in various sectors across the globe. We are recognized for our diverse workforce that fosters an inclusive work environment accommodating the best talents. We believe in nurturing and exploiting talents to strategically drive our vision while impacting society positively. Currently, we are looking for a dedicated and proactive individual to join our team for a Customer Service internship program, located in the beautiful city of Porto, Portugal.

Porto: The City of Dreams

Porto, Portugal's second-largest city, overflows with charm and authenticity. Recognized for its monumental architecture and world-renowned wines, it's also a hub of innovation, hosting many multinational companies. Porto features a lively cultural scene, a buzzing nightlife, fantastic culinary experiences and a welcoming community that embraces diversity, making it an ideal destination for a career beginning.

Job Description

The selected intern will work closely with our expert Customer Service team and gain valuable industry insights. The applicant will primarily assist in customer relationship management, handle customer inquiries, process orders, and develop skills related to CRM platforms. The internship program will be orientated towards developing competencies in relationship building, problem-solving, and excellent customer services.

Responsibilities

• Manage customer inquiries and handle communication via phone, email, and social media platforms.
• Record customer interactions, record details of inquiries, complaints or comments as well as the taken actions.
• Maintain customer satisfaction and provide professional customer support.
• Coordinate with the team to provide excellent customer service.

Job Requirements

Applicants must be pursuing or have completed a degree in Business Administration, Communications or other relevant fields. Previous experience in a customer service position is a plus but not required. Proficiency in English and Portuguese is required. The ideal candidate will have exceptional communication skills, problem-solving abilities, and a strong work ethic.

Personal Requirements

Our ideal candidate should be resourceful, enthusiast, and capable of maintaining a calm demeanor in stressful situations. The candidate should have the ability to openly give, receive and respond to feedback and demonstrate a high degree of initiative and flexibility.