Paid Customer Service Internship in Coimbra, Portugal

Descrição do trabalho

Internship Opportunity: Customer Service, Coimbra, Portugal

We are a globally recognized organization with a strong foothold in various sectors such as healthcare, technology, and finance. Through our culture of innovation, dedication to sustainability, and commitment to community engagement, we strive to redefine success in business. We are currently offering an exciting internship opportunity in our customer service department based in Coimbra, Portugal.

About Coimbra

Coimbra, a riverfront city in central Portugal, is filled with architectural treasures and a youthful vibe, owing to the presence of a large student population. With its enriching history, vibrant nightlife, and inspiring views, Coimbra offers an appealing living experience. This internship offers not just professional growth, but an opportunity to explore this beautiful city.

Job Description

The selected candidate will:

• Assist in resolving client queries, challenges and complaints via phone, email or chat services.
• Track, follow-up, and close customer requests using multiple systems and applications.
• Work with departments including sales and technical support to ensure efficient operations.
• Collect data and provide reports on customer interactions.
• Support in strategizing customer service improvements.
• Participate in customer service training and workshops.

Job Requirements

The ideal candidate will have:

• A recent bachelor's degree in Business Administration, Communications, Marketing, or a similar field.
• Excellent verbal and written communication skills in English and Portuguese.
• Strong problem-solving abilities and attention to detail.
• A customer-friendly attitude, with the ability to empathize and understand customer needs.
• Working knowledge of MS Office Suite and Customer Relationship Management (CRM) software.

Personal Requirements

We seek a candidate who:

• Is open-minded and eager to learn and grow in a multicultural environment.
• Can work independently, but also thrives as part of a team.
• Can efficiently manage time and prioritize tasks.
• Demonstrates motivation, initiative, and a 'can-do' attitude.

We offer a rewarding internship experience that grants you the opportunity to work with a group of diverse and dedicated professionals in an engaging and dynamic environment. This internship will not only enhance your professional skills but will also allow you to be an important part of our esteemed organization.