Paid Customer Service Internship in Braga, Portugal

Descrição do trabalho

Internship Position: Customer Service Representative

Our well-established, internationally reputed company seeks an enthusiastic individual to join our dynamic team in Braga, Portugal as a Customer Service Intern. This renowned company is proactively embedded in various industries, including technology, finance, and logistics. Our ethos is centered around fostering a culture of innovation, passion, and respect for our team members.

About Braga, Portugal

Known for its rich history and vibrant cultural scene, Braga provides a wonderful blend of tradition and modernity that appeals to all walks of life. As an emerging technological hub, Braga offers exciting professional opportunities, balanced with an inviting and relaxed atmosphere.

Job Description

In joining the Customer Service team, you will be integral in maintaining the company’s excellent reputation by delivering outstanding client experiences. Our interns are treated as essential team members and are given real responsibilities from Day 1.

Tasks & Responsibilities

• Handling customer inquiries and complaints through email, phone, and social media
• Supporting the customer service team in achieving team objectives
• Maintaining a comprehensive understanding of company's products and services
• Coordinating with logistics and finance departments to solve issues related to order and payment
• Creating reports to track customer requests, complaints and feedback

Job Requirements

• Currently studying for a bachelor’s or master’s degree
• Prior experience in customer service is a plus
• Strong written and verbal communication skills in English and Portuguese
• Basic understanding of CRM software and MS Office tools
• Strong problem-solving skills, attention to detail and the ability to meet deadlines

Personal Requirements

• Engaging interpersonal skills and ability to work well in a team
• Self-starter with the ability to thrive in a fast-paced environment
• Customer-oriented mindset, with a passion for providing excellent service
• Willingness to learn and grow within the role

We look forward to welcoming you to our dynamic team in the beautiful city of Braga!