Paid Internship: Field Reception/Reservations in Verona, Italy

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Internship Opportunity: Reception / Reservations

Join our renowned hospitality team in the heart of Verona, Italy! As a leading name in the hospitality industry, our company prides itself on delivering exceptional customer experiences, fostering a supportive work environment, and promoting personal growth for all team members.

Job Description

As a Reception/Reservations Intern, you will play a crucial role in ensuring a seamless guest experience. Your responsibilities will include:

• Assisting with check-in and check-out procedures, providing guests with a warm welcome.
• Managing reservations via phone, email, and online platforms, ensuring accuracy and attention to detail.
• Responding to guest inquiries and resolving issues promptly to maintain high satisfaction levels.
• Coordinating with housekeeping and maintenance teams to ensure room readiness.
• Filing and maintaining records of guest information and correspondence.
• Working alongside the front desk team to enhance service delivery and operational efficiency.
• Participating in team meetings and training sessions to improve service standards and personal skills.

Requirements

We are seeking candidates who meet the following job and personal requirements:

• Currently pursuing or recently graduated from a degree in Hospitality Management or a related field.
• Strong communication and interpersonal skills; fluency in English and Italian is a must, and proficiency in a third language is an advantage.
• Proficiency in Microsoft Office Suite and experience with hotel management software is preferred.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and a proactive attitude towards guest satisfaction.
• A passion for hospitality and cultural awareness.

About Verona

Verona, a UNESCO World Heritage Site, is renowned for its rich history, stunning architecture, and vibrant culture. Famous as the setting for Shakespeare's "Romeo and Juliet," the city charmingly blends ancient Roman ruins, medieval structures, and lively piazzas. With its excellent cuisine, prestigious wine, and an array of cultural festivals, Verona offers an inspiring backdrop for anyone looking to grow in the hospitality field.

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