Paid Customer Service Internship in Verona, Italy

Descrição do trabalho

Customer Service Internship - Verona, Italy

We are a globally recognized and respected company, with a longstanding tradition of excellence. Our company is committed to producing top-tier products and delivering high-quality services, making us a leading force in our industry.

About Verona, Italy

Placed in the heart of Italy, Verona is a city known for its rich history, architecture, and the romantic story of Romeo and Juliet. Working in Verona, you will be wrapped in a unique mix of historic charm and modern progression. The city offers a vibrant lifestyle filled with festivals, operas, and a flourishing food scene. Verona is also home to several multinational corporations and startups, making it a dynamic place to kickstart your career.

Job Description

We are currently seeking a high-energy, detail-oriented, and dedicated intern to join our accomplished Customer Service Department. As an integral part of our team, you will be given the opportunity to:

• Address customer inquiries and handle complaints promptly and professionally.
• Assist in developing strategies to enhance customer experience based on feedback.
• Maintain and update customer contact databases.
• Collaborate with internal teams to resolve customer issues efficiently.
• Work on customer satisfaction projects as assigned.

Job Requirements

The successful candidate should comply with the following requirements:

• Current enrollment in a related Bachelor's or Master's degree.
• Proficiency in Italian and English; additional languages are a plus.
• In-depth understanding of Customer Relationship Management (CRM) systems.
• Strong verbal and written communication skills.
• Ability to deal with difficult customers, maintaining calm and professional demeanor.

Personal Requirements

The ideal candidate will be a highly motivated individual with the following qualities:

• Possessing strong interpersonal skills with an empathetic approach towards customers.
• Highly organized and detail-oriented.
• Leadership potential and teamwork spirit.
• Eager to learn and capable of adapting to a fast-paced work environment.

We are proudly an equal opportunity employer that values diversity in our workplace.