Paid Internship in Customer Service - Murcia, Spain

Descripción del empleo

Internship Opportunity: Customer Service Intern

We are a leading company in the consumer goods industry, renowned for our commitment to quality and exceptional customer satisfaction. With a presence in over 50 countries and a diverse range of products, we continually strive to innovate and enhance our services. Our team is dedicated to fostering a dynamic and supportive work environment, making us an ideal place for aspiring professionals to grow.

Location: Murcia, Spain

Murcia, located in southeast Spain, offers a vibrant cultural scene, beautiful historic architecture, and year-round pleasant weather. Surrounded by stunning landscapes, the city is known for its rich gastronomy, diverse leisure activities, and friendly atmosphere, making it an exciting place to live and work.

Tasks & Responsibilities

• Assist customers via phone, email, and chat, ensuring timely and accurate responses to inquiries.
• Maintain detailed records of customer interactions and feedback to enhance service quality.
• Collaborate with the customer service team to identify and resolve issues effectively.
• Contribute to the development of FAQs and customer service documentation.
• Engage in training sessions to improve product knowledge and customer service skills.
• Participate in team meetings and provide input on ways to improve customer satisfaction.

Job Requirements

• Pursuing a degree in Business, Communication, or a related field.
• Strong written and verbal communication skills in both Spanish and English.
• Proficient in Microsoft Office Suite; experience with customer service software is a plus.
• Ability to work effectively in a team-oriented environment.

Personal Requirements

• Passionate about delivering exceptional customer service.
• Strong problem-solving skills and attention to detail.
• Excellent time management and organizational skills.
• Positive attitude and eagerness to learn and grow within the company.