Paid Front Office Internship in a luxury hotel in Madrid, Spain

Descripción del empleo

Our collaborator is one of the most luxurious hotels in Madrid, offering world-class hospitality services. The hotel focuses on delivering an exceptional experience for guests and provides a dynamic environment for its team.

Tareas

• Report to management and perform administrative tasks.
• Organize the arrival of guests and celebrate special occasions such as birthdays, anniversaries, and honeymoons.
• Maximize room occupancy and use upselling techniques to promote hotel services and facilities.
• Fully understand all hotel room categories, room rates, packages, and promotions.
• Check guests in and out.
• Anticipate guest needs and respond to inquiries in a timely and efficient manner.
• Ensure the accurate and efficient operation of the front desk.
• Answer telephone calls, screen, and transfer calls.
• Schedule and confirm reservations, meetings, and events.
• Welcome and assist guests in a professional manner.
• Respond to customer inquiries and manage mail.
• Provide general information about the room, hotel facilities, and assist with restaurant reservations.

Requisitos

• B2 level of English and Spanish.
• Must be a student.
• Excellent communication and customer service skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Strong organizational skills.
• Proactive attitude and willingness to learn.

Condiciones

• A hands-on experience in one of the most prestigious hotels in Madrid.
• Opportunity to work in a dynamic and multicultural environment.
• Possibility of developing professional skills in hospitality and guest service.

Availability and hours:
• 40 hours per week.

 

Location:
• Madrid, Spain