Paid Customer Service Internship in Granada, Spain

Descripción del empleo

Internship Vacancy: Customer Service Intern

Join a prestigious global company based in the heart of Granada, Spain, recognized for its dedication to excellence in customer service. Our team prides itself on delivering top-notch solutions, enhancing customer satisfaction, and building lasting relationships.

Job Description

As a Customer Service Intern, you will play a key role in supporting our customer service department while gaining invaluable experience in a fast-paced environment. Your primary responsibilities will include:

• Assisting in managing customer inquiries via phone, email, and live chat.
• Resolving complaints and ensuring customer satisfaction through effective problem-solving.
• Collaborating with various departments to relay customer feedback and improve services.
• Maintaining accurate records of customer interactions and transactions.
• Providing support in the development and implementation of customer service procedures.
• Participating in team meetings and contributing ideas for process improvements.

Requirements

Job Requirements:

• Currently enrolled in a degree program related to Business, Communications, or a similar field.
• Fluency in Spanish and proficiency in English; additional languages are a plus.
• Proficient in Microsoft Office Suite and familiarity with CRM software.

Personal Requirements:

• Strong interpersonal skills and a passion for customer service.
• Excellent verbal and written communication skills.
• Ability to work in a team-oriented environment.
• Adaptable, motivated, and willing to learn.

About Granada

Granada, a picturesque city located in southern Spain, boasts a rich historical heritage, stunning architecture, and a vibrant cultural scene. Renowned for the Alhambra palace and its lively tapas bars, Granada offers a unique blend of tradition and modern living. With its beautiful landscapes and warm climate, it provides an inspiring backdrop for your internship experience.