Paid Customer Service Internship in Bilbao, Spain

Descripción del empleo

Internship Vacancy: Customer Service Intern

We are a leading global company based in Bilbao, renowned for our commitment to excellence in service delivery and customer satisfaction. With a strong presence in various sectors, we pride ourselves on creating innovative solutions that cater to our diverse client base. Our talented team drives the vision and values of the organization, fostering an environment of collaboration and growth.

Internship Responsibilities

• Assist in managing customer inquiries via phone, email, and chat, providing quick and efficient responses.
• Support the Customer Service team in resolving complaints and providing solutions that enhance customer satisfaction.
• Contribute to the development of FAQs and service documentation to streamline information accessibility for customers.
• Monitor customer feedback and provide insights to improve service processes and product offerings.
• Participate in team meetings and contribute ideas for enhancing customer experience.
• Collaborate with other departments to ensure a seamless customer journey and address service issues proactively.

Job Requirements

• Currently pursuing or recently completed a degree in Business Administration, Communication, or a related field.
• Exceptional verbal and written communication skills in Spanish and English; proficiency in additional languages is a plus.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work well in a team-oriented and fast-paced environment.
• Proficient in Microsoft Office Suite and familiarity with CRM software is advantageous.

Personal Requirements

• Strong interpersonal skills with a passion for helping others.
• Proactive attitude and willingness to learn from experienced professionals.
• Strong organizational skills with attention to detail.

Bilbao, known for its vibrant culture and rich history, offers a unique backdrop for personal and professional growth. The city is famed for its stunning architecture, the iconic Guggenheim Museum, and delicious Basque cuisine, providing ample opportunities for interns to explore and enjoy life outside of work.