Paid Customer Service Internship in Viseu, Portugal

  • Customer service
  • Viseu, Portugal
  • April 13, 2024 02:27
  • 200€ - 400€
  • Práctica
  • Desactivado

Descripción del empleo

  • Fecha de publicación:

    Apr 13, 2024
  • Fecha de expiración:

    Jun 13, 2024
  • Ubicación:

    Viseu, Portugal
  • Hours:

    40h / week
  • Salario:

    200€ - 400€

Descripción del empleo

Internship Opportunity: Customer Service

A leading multinational corporation, renowned for its commitment to innovation and excellence, is offering an exciting internship opportunity in their customer service department in Viseu, Portugal.

Company Description

We are a progressive organization dedicated to fostering a culture of continuous learning, personal growth, and inclusivity. Known for our diversified portfolio of projects and clients, we pride ourselves on delivering quality service that exceeds customer expectations. Our inclusive work environment celebrates diversity and encourages individuality.

About Viseu, Portugal:

Viseu, a city located in the Centro region of Portugal, is perfect for those who appreciate the charm of a quaint, yet bustling city with a rich history and vibrant lifestyle. In addition to being a hub for the technology industry, Viseu offers an irresistible blend of stunning architecture, resplendent natural beauty, and a charming culinary scene.

Role Description:

The Customer Service intern will play a vital role in maintaining our reputation for excellent customer service. You will be assisting our experienced team in handling customer complaints, queries, and requests. Moreover, this position offers the opportunity to gain adept knowledge and understanding of our products and services.

Key Responsibilities:

  • Managing inbound customer communications via phone, email, and social media.
  • Resolving customer queries and complaints in a professional manner.
  • Collecting and reporting customer feedback to the relevant teams.
  • Assisting in developing customer service procedures, policies, and standards.
  • Participating in customer service training sessions and meetings.
  • Requirements:

    • Currently pursuing or recently completed a degree in Business Administration, Marketing, or a related field.
    • Excellent communication skills in Portuguese and English.
    • Strong problem-solving skills and a passion for excellent customer service.
    • Ability to work well in a dynamic, team-oriented environment.
    • Basic knowledge of customer service software, databases, and CRM tools.

    We encourage all ambitious and enthusiastic individuals who are looking to kick-start their career in customer service to apply for this internship.