Paid Customer Service Internship in Verona, Italy

Descripción del empleo

Customer Service Internship - Verona, Italy

A well-established, internationally renowned company based in Verona, Italy, is eagerly seeking a Customer Service Intern. We have a distinguished history of delivering high-quality products and services globally, ensuring customer satisfaction is at the heart of everything we do.

Tasks Description:

As a Customer Service Intern, you'll have the opportunity to work in a dynamic, fast-paced environment where you'll gain valuable experience in delivering excellent customer service. Your primary responsibilities will include:

-Handle customer inquiries via phone, email, and in-person.
-Document and update customer records based on interactions.
-Develop and maintain a knowledge base of the evolving products and services.
-Assist with product returns, replacements, and refunds.
-Collaborate with the customer service team to reach performance objectives.

Job Requirements:

In order to enhance our prestigious customer service team, the following qualifications are required:

-Currently pursuing a degree in Business Management, Communications or any related field.
-Excellent communication skills both in Italian and English.
-Ability to prioritize and multitask effectively.
-Strong problem solving and conflict resolution skills.
-Comfortable with technology; Microsoft Office skills required.

Personal Requirements:

As an ideal candidate, you should:

-Be able to work well individually and as part of a team.
-Demonstrate a customer-oriented attitude and pleasant demeanor.
-Be a fast learner who is open to acquiring new skills.
-Be flexible in terms of work hours.
-Be proactive and enthusiastic, always showing initiative.

Verona - The City of Love

Verona, famously known worldwide as the setting of Shakespeare's "Romeo and Juliet", is an enchanting city in northeastern Italy. Apart from its romantic allure, Verona boasts a rich history, stunning architecture, excellent cuisine, and vibrant culture, making it a perfect place for young professionals seeking international professional experience.