Tourism and customer relations internship in London, UK.

Descrição do trabalho

Our collaborator is a tour operator dedicated only to Cuba was established in 2003. This tour operator is promoting Cuba to the UK and other English speaking countries, Russia, Brazil, France, Turkey, Malaysia, Croatia and many more. We have experience of having internship students in our company for the last several years. This gives to students a brilliant opportunity to get real experience in the travel industry! The internship would be ideal for a dynamic, enthusiastic person with great attention to detail and the ability to learn fast.

Tourism and customer relations internship in London, UK

The trainee will get the opportunity to learn from practical experience the basics of handling travel reservations, administration, bookkeeping, one-to-one sales techniques& online marketing.

○ Week 1. General orientation. Basic ITC, office administration & operations management

○ Weeks 2 to 13. Company sales of flights, tourist cards, hotels, private homestays, tours and holiday packages.

○ Weeks 14 to 26. Training a new incoming intern in the above, and taking on more advanced roles in sales & marketing

Main tasks:

- responsible for all financial transactions on a file and balancing that file when completed.

- adding invoices and purchase orders to QuickBooks.

- processing tourist cards orders

- entering hotels, sales information

- more familiarisation with hotels by making translations

- selling Cuban travel products to international customers

- cooperate closely with main hotel/services suppliers in Cuba (more than 200)

- follow an inquiry through to a booking: (sending out the information, preparing a quote and itinerary, follow up calls to assess if clients needs are being met, holding options, obtaining deposits/payments and processing them)

- provide an efficient service to clients on booking: (sending vouchers, advising on tourist cards) o use Bizloco CRS to create and maintain client files and record all details of bookings.

Requirements:

- 5 months (flexible).

- Good level of English ( additional language is a plus but not a requirement).

- Candidates from the Tourism area preferably or with interest in the travel industry. (If they have previous

experience we have interest in someone with a background in Sales & Customer Service.)

Conditions:

- 600£/months

- Full time (35 hrs/week)