Paid Internship Opportunity in Customer Service, Glasgow, United Kingdom

Descrição do trabalho

Company Overview

Our organization is a highly respected global player headquartered in Glasgow, UK. With a strong track record in innovation and customer-centric operations, we enjoy a leading position in our industry. Our reputation stems from our unwavering focus on exceeding customer expectations and striving continually to set higher benchmarks for our services. Our strategy is underpinned by a robust workforce, with a vibrant, inclusive culture that celebrates diversity and fosters an environment conducive to creativity and learning.

Internship Opportunity - Customer Service

We are thrilled to announce an exciting internship opportunity within our Customer Service department. We are looking for bright, vibrant individuals keen on gaining hands-on industry experience and flourish in a stimulating work environment.

Key Responsibilities

• Assist the Customer Service team in managing and responding to customer inquiries and issues.
• Analyze customer feedback to identify opportunities for improving customer satisfaction.
• Contribute to customer retention strategies.
• Participate in cross-functional meetings to resolve customer concerns and ensure seamless service.
• Support in maintaining accurate customer service logs and records.

Job Requirements

• Progress towards a Bachelor’s degree or recent graduate in Business, Marketing, or related field.
• Sound knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Demonstrable problem-solving and analytical skills.
• Strong proficiency in MS Office applications.

Personal Attributes

• A customer-oriented mindset with a passion for achieving higher levels of customer satisfaction.
• A team player with the ability to function effectively in a dynamic, fast-paced environment.
• Excellent stress management skills and ability to make sound decisions under pressure.

About Glasgow

Glasgow, the largest city in Scotland, is widely recognized for its vibrant cultural scene, rich history, and architectural splendor. It boasts an energetic pace of life, thriving with world-renowned art galleries, fascinating museums, stunning parks, and a myriad of entertainment options. Glasgow offers excellent quality of life and boasts one of the UK’s most diverse and dynamic economies, which makes it a fantastic place to start or continue your professional journey.