Paid Customer Service Internship opportunity in Bristol, United Kingdom

Descrição do trabalho

Internship Opportunity - Customer Service Executive

An exciting opportunity has arisen for a Customer Service Intern in the heart of Bristol, United Kingdom. We are a well-known and reputed multinational organization, recognized for driving innovation, fostering talent, and our commitment to excellence.

Company Description

Our company operates in over 50 countries worldwide, providing a wide range of top-tier services across multiple industries. We pride ourselves on our dynamic and inclusive workspace where the diverse ideas of our employees fuel real-world solutions. Our culture of fostering talent cultivates a vibrant learning environment, perfect for an internship opportunity.

Job Description

The Customer Service Internship offers a hands-on experience in managing customer relationships. The role involves maintaining and enhancing customer relationships, handling queries, offering solutions and escalating issues appropriately. The Intern will be working as an integral part of the Customer Service team, contributing to customer satisfaction and retention. The position will also provide opportunities in cross-functional projects and tasks for overall exposure and learning within the organization.

Key Responsibilities

• Efficiently handle customer queries and complaints.
• Maintain and update customer records on the database.
• Work closely with the team on customer-oriented projects and tasks.
• Assist in creating weekly/monthly reports.
• Understand the brand and product portfolio to offer accurate solutions.

Requirements

• Bachelor's degree or ongoing studies in Business Administration, Customer Relations, or related fields.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with strong problem-solving skills.
• Ability to work in teams and individually.
• Eagerness to learn and adapt to new environments.

About Bristol

Bristol is a vibrant city in the southwest of England, known for its rich maritime history and eclectic art scene. It is a multi-cultural city, offering a mix of historic sites, modern amenities, and a thriving job market. Our office is located in the city centre, close to major transportation networks, making it an ideal location for your internship experience. Come thrive in this dynamic city while contributing to our global organization.