Hostel internship in Spain

Descrição do trabalho

Our collaborator is a high quality Hostels chain, based in Spain. Awarded by Tripadvisor during many years as the best hostels in Spain, they are customer oriented being really important for them the customer care and the relation with the guests. Their staff is fun and close, making the stay of the customers as good as possible. This hostel is located in Valencia.

Bar position:

Tasks:
- Making cocktails
- Serving the guests
- Tidying the bar area
- Responsible for preparing, serving, and cleaning up breakfast

Reception position:

Tasks
- Develop customer service policies and procedures
- Handle face-to-face enquiries from customers
- Checking guests in and out
- Basic concierge assistance
- Planning and organizing group arrivals
- Day to day processing and input of group reservations while following hotel reservations policy
- Maintaining a positive selling approach to maximise yield in both occupancy and rates
- Liaising with other departments to prepare for group arrivals
- Assisting the Front office with closing accounts
- Answering all of the calls promptly in a courteous and efficient manner

Food and beverage position:

Tasks:
6 hrs/day help with the breakfast, servir catering of groups, manage orders and quality control
2 hrs/Day cleaning rooms, helping with the catering, or other tasks at the office.

Animation position

Tasks:
-Creating and defining new animation activities, such us city tours and waterfall tours, tapas tours, prepare small concerts in the hostels and games.
-Applying the activities and accompany clients during the different activities
-Making photots and videos and upload them to social networks.

Requirements

- Fluent in English 
- Able to provide a training agreement 
- Open to work in different shifts Morning - Afternoon - Night, depending on the candidate. 
- Some of the positions may require a certain level of Spanish.

Benefits

- Accommondation included
- 200-400e month depending on the position