Paid Customer Service Internship in Funchal, Portugal

Descrição do trabalho

Company Description

Our company is a global leader, providing top tier services to clientele worldwide. We operate in various sectors including technology, healthcare, finance, and more. Throughout decades of business, we have nurtured a culture that prioritises talents, innovation, and superior customer service. We embrace diversity, fostering an inclusive environment that values every individual’s unique contributions. We're proud to have leading industry experts in our team who are dedicated to best-in-class solutions every single day.

Location

Funchal, the capital of Portugal's Autonomous Region of Madeira, known for its idyllic beauty and year-round warm weather, offers an incredible backdrop to work and live. Rich in culture, history, and great food, the city offers an exceptional quality of life and diverse experiences, aiding to strike an optimum work-life balance.

Job Vacancy: Customer Service Intern

Job Description

The prospective intern will join our trailblazing customer service team in providing top-notch assistance to our global clients. You’ll gain a profound understanding of our products/services, involved in resolving client issues, processing orders, keeping track of customer interactions, and developing strategies to improve customer satisfaction. You will also partake in team and company meetings, granting input on projects and strategies, and contribute to market research.

Key Responsibilities

• Manage inbound customer inquiries, resolving issues and understanding customer needs
• Gain a profound understanding of our products/services and accurately relay information to customers
• Track customer interactions and analyze data to improve customer service
• Assist in developing strategies to improve customer satisfaction
• Collaborate with team members to meet company goals

Job Requirements

This position requires a highly motivated individual who can work in a fast-paced environment. Applicants must be enrolled in a University program related to Business, Customer Relations, or Communication. Proficiency in English is a must, although knowledge of additional languages will be a plus.

Personal Requirements

• Outstanding verbal and written communication skills
• Service-minded, empathy for customers and a problem solver
• A fast learner, innovative, and can effectively collaborate in a team
• Comfortable using various technology platforms to carry out tasks
• Adaptable in an ever-changing work environment

This internship offers the perfect springboard for those looking to propel their careers in customer service. Seize this chance to join an innovative company and grow in proficiency while serving global clientele.