Paid Internship in Field Reception / Reservations in Budapest, Hungary

Descrição do trabalho

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Company Description

Join a prestigious hospitality company renowned for its exceptional service and commitment to guest satisfaction. With a portfolio of luxury hotels and resorts globally, we pride ourselves on creating unforgettable experiences for our guests. Our Budapest location embodies the charm of this historic city while providing modern amenities and unparalleled hospitality.

Position Overview

We are seeking a dynamic and motivated intern to join our Reception/Reservations team. This internship offers a unique opportunity to gain hands-on experience in a bustling environment, while honing your skills in customer service, communication, and operational excellence.

Key Responsibilities

• Assist with managing the front desk operations, including check-ins and check-outs.
• Handle reservations through phone, email, and in-person inquiries.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly.
• Collaborate with staff across departments to ensure a seamless guest experience.
• Maintain accurate records of reservations, cancellations, and payments.
• Gain insight into hotel management and operations through shadowing and training opportunities.
• Support administrative tasks such as data entry and filing.

Job Requirements

• Currently pursuing a degree in Hospitality Management or related field.
• Strong verbal and written communication skills in English; additional languages a plus.
• Proficient in Microsoft Office Suite; familiarity with reservation software is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Flexible schedule, including weekends and holidays as needed.

Personal Requirements

• Positive attitude with a passion for customer service.
• Excellent organizational skills and attention to detail.
• Ability to adapt to dynamic situations and resolve issues creatively.
• Strong interpersonal skills and a genuine desire to assist others.

About Budapest

Budapest, the vibrant capital of Hungary, is known for its stunning architecture, rich history, and lively culture. The city offers a unique blend of old-world charm and modern amenities, making it an exciting place to live and work. With its thermal baths, historic castles, and renowned culinary scene, Budapest is a city that enthralls both residents and visitors alike.

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