Paid Customer Service Internship Opportunity in Aachen, Germany

Descrição do trabalho

Internship Opportunity: Customer Service, Aachen

A leading global company based in Aachen, Germany, with a reputation for excellence in its sector, is currently offering a rewarding Internship opportunity in Customer Service. We are committed to innovation, sustainability, and maintaining high-quality standards while driving social and economic growth. We are looking for an energetic and proactive intern to be part of our dynamic Customer Service team.

Role Descriptions

As a Customer Service Intern, your main duties and responsibilities will include:

• Handle customer inquiries via phone, email, or chat, providing efficient, courteous, and professional responses.
• Follow up on customer interactions and track customer complaints.
• Assist in improving customer service processes and systems.
• Coordinate with the marketing and sales teams to understand customer needs.
• Support in preparing reports on customer service performance.

Job Requirements

• Currently pursuing or recently completed a degree in Business Administration, Communication, or a related field.
• Exceptional communication skills in both German and English. Proficiency in other languages is a plus.
• Basic knowledge of CRM systems and MS Office applications.
• Strong problem-solving skills and capacity to work under pressure.

Personal Qualities

• Detail-oriented and capable of multitasking.
• Strong interpersonal skills and a professional demeanor.
• Willingness to learn and improve.

About Aachen

Aachen is a dynamic and vibrant city situated in the far west of Germany, rich in history and culture. Known for its renowned technical university, RWTH Aachen, this vibrant city provides a highly stimulating environment for young professionals and students. It is filled with historical monuments and a variety of culinary and leisure opportunities. Its central location also makes it perfect for those looking to explore neighboring countries like Belgium and the Netherlands. Aachen is indeed an ideal city to kickstart your professional journey.