Paid Customer Service Internship in Tallin, Estonia

Descrição do trabalho

Internship Opportunity: Customer Service Intern in Tallinn, Estonia

Our esteemed company, with a track record of success and excellence in various sectors, is opening an exclusive opportunity for a Customer Service Internship position in the enchanting city of Tallinn, Estonia. With a multinational business setting and a reputation for being one of the global leaders, we continue to enhance the innovation and quality of our services.

The Role

We are in search of a dedicated, fully engaged intern to join our customer service team. The selected candidate will support the customer service department's activities, including handling customer inquiries via phone, email, and live chat, researching customer complaints, and providing appropriate solutions. The intern will work closely with other teams to initiate customer service upgrades and participate in team meetings and training sessions.

Job Description

• Manage customer inquiries through various channels.
• Recognize and resolve customer’s issues promptly and professionally.
• Assist in the development and implementation of customer service policies.
• Maintain up-to-date records of customer interactions.
• Contribute to team efforts to achieve customer service goals.

Job Requirements

Applicants must be current university students or recent graduates in Business Administration, Communications, or related fields. Excellent communication skills are required, along with a strong desire to learn and grow within the customer service field. Proficiency in English and Estonian is necessary, with additional language skills being a plus.

Applicants must demonstrate strong problem-solving abilities, excellent multi-tasking skills, and the capacity to thrive in a fast-paced, team-oriented environment. An understanding of MS Office Suite, G-Suite, and CRM software is essential.

About Tallinn

Tallinn, the capital of Estonia, is a dynamic city where the ancient and modern coexist harmoniously. Tallinn's Old Town is a UNESCO World Heritage site filled with medieval buildings, while the city's business district boasts contemporary architecture and innovative technology – a reflection of Estonia’s title as the world's most digitally advanced society. Tallinn is also known for its high quality of life, making it a delightful location for an internship.